GI Consultant – Customer Services
Grade: Senior Coordinator/Administrator
Managers Name: Rizwan Hussain
Salary: competitive
Closing Date: 27/10/2026
The salary advertised is a guide based on our current reward architecture, the salary offered would be within the salary range for the role. If you are submitting an application for a lateral move, i.e. a move to a role at the same grade, there is no automatic/guaranteed salary increase.
How You’ll Help Shape Brighter Futures with Wesleyan
Make a Difference in the General Insurance – Customer Services team.
We are looking for a motivated and customer-focused GI Consultant to join our General Insurance team. This is an excellent opportunity for someone with insurance experience who enjoys building customer relationships, delivering tailored advice, and achieving results within a supportive and collaborative environment.
Your Impact
Here’s how you’ll make a difference:
As a GI Consultant, you will play a key role in helping customers protect what matters most through our Home, Motor and Travel Insurance products.
You will be responsible for:
- Providing tailored advice to customers on Home, Motor and Travel Insurance policies.
- Managing inbound and outbound customer calls regarding renewals, policy changes, and new business opportunities.
- Delivering against individual and team income, retention, and service targets.
- Identifying opportunities to cross-sell related products and generate quality referrals.
- Supporting customers with policy amendments, premium recalculations, and payment updates.
- Ensuring customer documentation is accurate, compliant, and issued promptly.
- Taking ownership of customer queries and complaints, resolving issues efficiently and professionally.
- Delivering outstanding customer outcomes while working within FCA, IDD and company regulatory standards.
What You’ll Bring
Essential
- Understanding of delivering an advice-led customer service experience.
- Knowledge of financial services and regulated environments.
- Communication skills, both verbal and written.
- Excellent customer service and relationship-building skills.
- Ability to manage multiple priorities while maintaining attention to detail.
- Organised, self-motivated and target driven.
- Resilient, adaptable, and able to perform under pressure.
- GCSEs (or equivalent) including English and Maths.
Desirable
- Experience in Home, Motor or General Insurance sales and/or renewals.
- Experience using CDL systems.
- Cert CII qualification (or working towards).
- Understanding of insurance brokers and insurer relationships.
- Knowledge of mutual organisations.
- Awareness of the professional customer segments Wesleyan serves, including Doctors, Dentists, Teachers, and Lawyers.
Growing at Wesleyan
We’re building a culture where everyone belongs. Diversity isn’t just a policy—it’s part of who we are. Whatever your background, we want you to feel valued and empowered to thrive. With over 35% of our vacancies being filled by internal colleague moves, we are committed to supporting your development within the business.
If you need reasonable adjustments during the recruitment process, just let us know—we’re here to support you.
Ready to Shape Your Future?
Please discuss you application for this role with line manager before applying for this position, so that we can support your progression and development.
What to Know Before Applying
Please note: We are giving priority interview opportunities to colleagues whose current roles are At Risk of Redundancy. If we receive interest for this role from this group of colleagues who demonstrate the minimum criteria, they will be considered first.
We’re proud supporters of the ABI Making Flexible Work campaign, which means we’re open to discussing flexible working, job shares, and part-time options.